In order to provide the best response to its customers, the Company has a concept of 24 hours Control Room its branch offices. A trained controller is put in each control room whose job is to receive messages, analyze them and inform the right person. This acts as one point communication and command center, after the regular office hours. This certainly gives support to the operations team and works as a “Nerve Center” of a
response organization comprising of Duty Director, Operations Director, Regional Director and the Managing Director in case of any emergency